|
Support can be very complex. Many applications rely heavily on Active Directory services so troubleshooting applications can be more difficult.
|
Servers and workstations
require different support methods. Generally speaking servers are more difficult
to support as they are more complicated than workstations and have a greater
impact. Servers also have the ability to create downtime for a greater number of
users, as they contain resources that multiple users will access.
Some companies ask that their employees setup their
own computers, which is very undesirable. Most people do not understand the
complexities involved in setting up workstations and it adds stress to the work
environment. Typically, what happens is the most knowledgeable person is
'elected' as the in house IT person. Because of this he or she will run around
doing IT work, rather than the job they were hired to do.
Other companies hire junior IT staff - which is
a good idea, but remember they will be learning on your systems. They will
also probably not deviate from the current setup, even if it is cumbersome
and difficult to manage. In this scenario, we encourage using us
in a guidance role. Usually, we will examine the infrastructure, make
any required changes and perform knowledge transfer to the junior administrator. Then
the administrator can call on us when needed. This is typically the best model
for companies with more than 25 staff members as the junior administrator can do
the day to day work.
We are experts with all of the Microsoft technologies and would be pleased to help.
From your servers to your workstations we can fix all problems, quickly and cost
effectively. A large part of any assistance we
provide to our clients and their staff is knowledge transfer. As long as the
client is willing we are more than happy to explain the 'How it works' aspect of
IT. This provides significant value add for our clients.
We offer fixed cost support contracts so that you can have
better control over your IT budget. For a monthly fee we will provide all
the support needed for your company. With guaranteed response times you'll never
wait long to have your problem resolved.
|
A complete list of all of our product expertise and service
offerings can be found here
|
