WHY TUOR

Anyone can promise great IT. Here's how we actually deliver it.

tuor — Latin for to protect, watch over, uphold.

Since 2003 we've built Tuor around one idea — that IT support should be measured on the quality of every single interaction, not the volume of tickets closed. That shows up in three places most IT companies never talk about — how we check our own work, who's actually behind your account, and how far our coverage reaches.

QUALITY CONTROL

Every ticket gets graded. Every day.

Our service quality team reviews work in progress daily against a live SLA schedule — anything at risk gets flagged and escalated before it slips, not after. And every single ticket is measured on five things:

Clear communication

Was every update to your team clear, professional, and on the record?

Acted on time

Did we respond and act within the committed service levels?

Solved the real need

Did we fix what you actually asked for — not just close the request?

Escalated when needed

If the issue needed a senior specialist, did it get to one fast?

Confirmed with you

Did we validate with you that everything was done? The request stays open until you say so.

That last one matters most — we don't close a request because we think it's done. We close it when you confirm it is.

THE TEAM BEHIND YOUR ACCOUNT

A full bench, not one person.

Most small IT shops hand you a single point of failure — one person who knows everything, until they're on vacation. Your Tuor account gets a coordinated team of cross trained specialists with direct access to senior resources, so nothing lives in one person's head and nothing waits for one person's calendar.

Account Manager

Your main point of contact — knows your business, your history, and your goals.

Service Coordinator

Routes every request to the right specialist the first time.

Service & Resource Administrator

Owns quality control across every open ticket, every day.

Solutions Architect

Designs the complex work and leads our technical specialists.

Systems Administrators

Keep your servers and computers configured, current, and reliable.

Network Administrators

Run your network infrastructure and network security.

Service Desk Specialists

Solve the day to day remotely — fast, documented, and validated.

Field Specialists

On site when the work needs hands — installs, replacements, and cutovers.

Project Manager

Included on projects, keeping every objective and resource on track.

COVERAGE

Toronto based. Coast to coast reach.

Most support is delivered remotely by our Canadian team, so geography is rarely a barrier. When work needs hands on site, our vetted partner network lets us dispatch in over 150 cities across Canada — and we manage and maintain that network at no charge to you. If you open a location somewhere we haven't served yet, we identify and onboard a local partner as part of the service.

150+

Cities with on site dispatch

Through our own team and a vetted national partner network — managed by us, at no cost to you.